Deposits & Cancellation

Plymouth Bouncy Castles Cancellation & Deposit policy

Cancellations:

Bookings can be cancelled at anytime. If a cancellation is made deposits are forfeited.

If a booking is subject to an agreement to pay a cancellation charge, as discussed at the time of booking, we will expect the figure to be paid in good faith.

For all bookings irrespective of payment method or customer, if a booking is cancelled within 24hrs of delivery a 50% charge of the total hire price is required.
If the weather is forecast to be ‘Bad’ on the day of booking and we deem it unsafe to erect or use the equipment we will offer you an alternative date at your choosing or all monies back. Please be assured that this is not something we do lightly and always left until at least 24 hours of the booking or on the same day and if any alternative solution can be sought we endeavour to do so.
For all cancellations due to ‘Bad’ weather, we will always offer you a chance to rearrange for a later date. We will always try to honour all bookings if the date is changed, subject to equipment and booking date availability or alternative equipment and dates will be offered.

Deposits.

Generally deposits are taken at the time of booking to secure a booking and guarantee the customer the equipment they require. These are usually;
Based on 1 piece of equipment booked (Per Item Booked, per day)
£0-£99 - £​20
£101-£149 - £​30
£150+ - £​40
Online bookings
20% of the total value of the booking rounded up to the nearest £5
Each event is treated as a separate booking.
We reserve the right to ask for any amount of deposit at the time of booking, as we feel is appropriate.
For schools and other organisations who generally use different payment methods, or for customers who we agree that work can be invoiced to pay on the day or a date on which we both agree, we realise the difficulty in raising separate orders for deposits and final payments etc, We agree that if cancellation is made up to the date of booking the above rates apply.
enquiries@plymouthbouncycastles.co.uk www.plymouthbouncycastles.co.uk/pages/information
01752 240191